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Install MyTomTom

MyTomTom helps you manage the contents and services of your navigation device, as well as giving you access to the TomTom community*. It is a good idea to frequently connect your navigation device to MyTomTom, to ensure you always have the latest updates. The TomTom driver is a free application for your computer that connects your navigation device to MyTomTom on the TomTom website.

To install MyTomTom, do the following:

1.    Connect your computer to the internet.

2.    Start a browser and go to tomtom.com/getstarted.

3.    Click Download now.

Follow the instructions on the screen if you get asked questions while downloading.

4.    When prompted, connect your device to your computer using the USB cable. Then switch your device on.

Your device is then recognised, backed up and the latest updates are installed on it.

* Note: We are currently introducing MyTomTom for the latest generation of TomTom devices. Some features may not yet be available.

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Reset my device

In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. The only information lost on your device is the clock’s time zone setting.

To reset your TomTom device, do the following:

1.    Check that the battery is charged properly.
Charge your device for at least 2 hours before trying to turn it on again.

2.    Reset your device.
Press and hold the On/Off button until your device restarts. This takes at least 15 to 20 seconds.

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