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Is my map up to date ?

Your current map version can tell you if your map is up-to-date.

TomTom's latest map version is 8.75. Every quarter, we release a new map with road and data updates, that increases the map version with 0.05.
So, for example, if your map version is 8.65 (shown on your device as 865), your map is at least six months old and two new maps have been released since then.

To check your map version, do the following:

1.    From the main menu, tap Settings.

2.    Tap Status & Information.

3.    Tap Version information.

Updating your map is a simple way of making sure you can get to where you want to be. Follow these simple steps and you’ll be driving with the latest map:

Connect device
Connect your device to your internet-enabled PC and switch the device on. MyTomTom will check to see if there are any new maps available for you.

Get items
If there’s a new map available, just click ‘Get items’. If there’s a ‘Navigator Update’ showing, make sure you download this first.

(Tip: Be sure to untick the map and only download the Navigator Update first.)

Start download
Once the Navigator Update is complete, you can download your map. Click ‘Start downloading’; MyTomTom will download and install the map for you.

(Tip: Your device might switch off during download, but the download will continue. You can check its progress using the MyTomTom support application. Click the TomTom logo in bottom right of the screen for Windows and top right for Mac.)

Once complete, your MyTomTom support application status will read ‘Your navigation device is up to date’. You can now disconnect the device from your PC and set off knowing your map is the latest available.

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Advice on downloading maps

We recommend taking the following into consideration before downloading a map.

MyTomTom cannot advise that a map has not downloaded correctly. Sometimes it may appear to be a successful download, but the map does not install properly. MyTomTom needs to have a stable and unrestricted internet connection. Hence, we highly recommend that you connect directly to the internet with a network cable and do not use a wireless network connection. This is because a wireless connection can be subject to interference.

Security settings

Firewalls, antivirus scanners and pop-up blockers can also interfere with a map download. It may be necessary to configure your firewall and router to allow TomTom HOME/MyTomTom full access to the internet.

If you are trying to download your map on a business network, for example, in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.

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How can I resume an interrupted map download?

If your map download was interrupted you can resume downloading. The MyTomTom support application downloads your map in the background. You can check the progress of your download in the support application.

In Windows, click the TomTom logo in the notification area in the bottom right of the screen to open the MyTomTom support application. On a Mac, click the TomTom logo in the Apple menu bar in the top right of the screen to open the MyTomTom support application.

The TomTom logo changes to show the download status:
 new map is available or map is downloading
 no map available for download

If you shut down your computer before the download was completed, the MyTomTom support application will continue downloading the map when you restart your computer and connect to the internet again.

If one of the following errors occurs you must empty the cache in the MyTomTom support application:

The support application does not automatically start to download the map after you have restarted your computer and connected to the internet.
The download fails and an error message is displayed.
The download freezes.
The download appears complete but the installation of the map does not start.
To empty the cache in the MyTomTom support application, do the following:

1.    Click the TomTom logo in the system tray (Windows) or the menu bar (Mac) then select Settings.

2.    Select the Cache tab.

3.    Click Empty the cache.

4.    Click Save settings.

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Why do I sometimes find map errors?

It is estimated that 10–15% of the road network changes every year. There is also inevitably some human error/subjectivity in the creation of a digital map. All of which means that maps must be constantly maintained to keep the level of map errors as low as possible. Tele Atlas has extensive survey teams constantly out surveying new roads, changed roads, POI positioning and accuracy, map errors, etc. Each change and fix is then checked before being built into the next map release. TomTom predominantly uses Tele Atlas maps, then compiles the map vendor release (i.e. compresses it into a TomTom proprietary and specific format) and has it error-checked by TomTom’s own Quality Assurance team. This complex and labour-intensive process can mean it is several months before a map vendor’s new release is ready and fit for use in a TomTom product.

TomTom publishes four new map releases for customers per year, and by only using the latest available map releases from map vendors, TomTom ensures its customers always have the most recent map release in their newly purchased product. And all TomTom products are updatable. That is, their maps can be replaced with later map releases or added to with additional map regions.

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