Please install Flash Player to enjoy this site.

You need to have Flash installed on your browser.

Get Adobe Flash Player

FAQ

Install MyTomTom

MyTomTom helps you manage the contents and services of your navigation device, as well as giving you access to the TomTom community*. It is a good idea to frequently connect your navigation device to MyTomTom, to ensure you always have the latest updates. The TomTom driver is a free application for your computer that connects your navigation device to MyTomTom on the TomTom website.

To install MyTomTom, do the following:

1.    Connect your computer to the internet.

2.    Start a browser and go to tomtom.com/getstarted.

3.    Click Download now.

Follow the instructions on the screen if you get asked questions while downloading.

4.    When prompted, connect your device to your computer using the USB cable. Then switch your device on.

Your device is then recognised, backed up and the latest updates are installed on it.

* Note: We are currently introducing MyTomTom for the latest generation of TomTom devices. Some features may not yet be available.

Back to top

Reset my device

In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. The only information lost on your device is the clock’s time zone setting.

To reset your TomTom device, do the following:

1.    Check that the battery is charged properly.
Charge your device for at least 2 hours before trying to turn it on again.

2.    Reset your device.
Press and hold the On/Off button until your device restarts. This takes at least 15 to 20 seconds.

Back to top

Mount my device

Consider carefully where you place your navigation device in your car. It should not block or interfere in any way with the following:

Your view of the road
Any of the controls in your car
Any of your mirrors
The airbag
You should be able to reach your device easily without leaning or stretching. You can attach your navigation device to the windscreen, side window or use a Dashboard Mount Disk to attach your device to the dashboard. Also TomTom may offer alternative mounting solutions for your device. For more information about Dashboard Mount Disks and alternative mounting solutions, go to www.tomtom.com/accessories.

Back to top

Set the clock

The clock on your navigation device is automatically synchronized with the satellite clocks. You can also set the clock manually, for example when the device is indoors and unable to receive a satellite signal. The default setting is to automatically adjust the clock for the current time zone.

How to change clock settings
To select the time format and to set the time, follow these steps:

1.    Open the Main menu and tap Settings.

2.    In the Settings menu, tap Set clock.

3.    Select how the time should be displayed, then tap Next.

When you do not have a satellite signal, you are asked if you want to set the time manually.

Note: Since you need to be outside for your navigation device to receive a satellite signal, you might want to immediately set the time manually. The device will then set the time automatically when you next take the device outside.

4.    Tap Yes to set the time manually or tap No to set your device to update the time automatically using GPS satellites.

Back to top

Change the language

To change the language on your navigation device, do the following:

Tap the screen to bring up the Main menu.

Tap Settings.

Tap the arrow in the bottom on the left or right until you see the Change language button. Tap Change language.

Tap on a language to select it.

Follow the instructions on the screen to confirm your language selection and choose a voice.

Back to top