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MAPS & MAP UPDATES

Driving with an outdated map could greatly affect your journey ahead!

Avoid unwanted surprises such as new speed limits and road changes by updating your map today.

Whether you own a device with Lifetime Maps*, need to purchase a new map, or simply want to update a map you already own – we are here to help!

In order to keep your sat nav up-to-date and manage all your content and services, you must have either MyDrive Connect or TomTom HOME installed on your computer. We release new maps every quarter, so we recommend that you connect your device to your computer regularly to ensure it is up-to-date.

Click here to find out which program you need to install in order to update your device.


How can we help you ?

I have a new device, where do I start?

I have just purchased a map, now what?

I want to buy an update for my map.

I own a device with Lifetime Maps

I want to update my map and I already have a subscription for it.

I want to buy a map for a different region.

I think I already have a map subscription, how do I check?

I want to know if my map is up-to-date.

I want to contact Customer Care for assistance.

 


Troubleshooting

No maps found

If you see the error message “no maps found” on your device, it’s possible that there’s no map installed or that the installed map cannot be read.

Learn more
Error messages

If you see an error message during an update, you can usually resolve the issue by keeping your device connected and starting the update again. If you still get error messages, click the link below for additional troubleshooting.

Learn more
Device not recognized

If your device is not recognized by your computer, you may need to install updated software or drivers.

Learn more
Interrupted map download

If your map download was interrupted you can resume downloading by clicking the link below and following the simple steps.

Learn more
Device freezes

In rare cases, your navigation device may not start correctly or may stop responding. If this happens, try resetting your device.

Learn more

  • * When you purchase a navigation device or smartphone app which includes Lifetime Maps, you can download 4 or more full updates of your map every year for the lifetime of your product. To learn more about Lifetime TomTom Services such as Lifetime Maps, TomTom Traffic and Speed Cameras, please visit tomtom.com/lifetime

In order to keep your sat nav up-to-date and manage all your content and services, you must have either MyDrive Connect or TomTom HOME installed on your computer. We release new maps every quarter, so we recommend that you connect your device to your computer regularly to ensure it is up-to-date.

Click here to find out which program you need to install in order to update your device.


How can we help you ?

I have a new device, where do I start?

I have just purchased a map, now what?

I want to buy an update for my map.

I want to update my map and I already have a subscription for it.

I want to know if my map is up-to-date.

I want to buy a map for a different region.

I want to contact Customer Care for assistance.

 


Troubleshooting

No maps found

If you see the error message “no maps found” on your device, it’s possible that there’s no map installed or that the installed map cannot be read.

Learn more
Error messages

If you see an error message during an update, you can usually resolve the issue by keeping your device connected and starting the update again. If you still get error messages, click the link below for additional troubleshooting.

Learn more
Interrupted map download

If your map download was interrupted you can resume downloading by clicking the link below and following the simple steps.

Learn more
Device not recognized

If your device is not recognized by your computer, you may need to install updated software or drivers.

Learn more
Device freezes

In rare cases, your navigation device may not start correctly or may stop responding. If this happens, try resetting your device.

Learn more
Device continuously reboots

If your navigation device is looping after a map update, you need to remove a file from the map folder on your device.

Learn more

  • * When you purchase a navigation device or smartphone app which includes Lifetime Maps, you can download 4 or more full updates of your map every year for the lifetime of your product. To learn more about Lifetime TomTom Services such as Lifetime Maps, TomTom Traffic and Speed Cameras, please visit tomtom.com/lifetime