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Roadside Assistance

Roadside Assistance Overview

  • With just one phone call to 1-800-708-1080, you’ll be connected to an award-winning response specialist who will dispatch reliable roadside assistance you can trust, 24/7/365.

  • TomTom Roadside Assistance maintains a nationwide database of tens of thousands of repair facilities and dealerships that are qualified to repair most any vehicle.

  • Unlike other motor club programs that will only provide towing services for a few kilometres, TomTom Roadside Assistance does not place an odometer limit on your towing – you’re covered to any location you choose, up to the dollar limit of the plan you select.

  • Plus, unlike other plans, your coverage is valid for fuel delivery (cost of fuel up to five litres), vehicle extrication/winching, and more.

  • Another valuable feature: The plan allows one other household member – even a dependent up to age 22 away at school – to be covered at no additional cost – a savings of up to $25 or more over other plans.

  • Roadside assistance services in Canada are provided by Sykes Assistance Services Corporation.

Roadside Assistance Account Activation

Click here to download and print a TomTom Roadside Assistance card. Keep the card in your glove compartment for peace of mind and 24-hour emergency roadside assistance you can rely on.

Download your reminder card

Roadside Assistance

Peace of mind is easy and affordable.

Choose from three levels of service: Premium, Plus, or Basic.

TomTom Roadside Assistance Premium

TomTom Roadside Assistance Premium provides best-in-class roadside assistance services for those seeking comprehensive coverage for roadside emergencies regardless of where or when your vehicle is disabled. The program avoids any out of pocket costs for services of up to $100 per event, for up to four service events per membership year.


TomTom Roadside Assistance Premium

Coverage of up to $100 per event for:

  • Towing
  • Fuel delivery (cost of fuel up to 5 litres)
  • Spare tire installation
  • A battery charge
  • Vehicle locksmith service
  • Roadside winching
  • And more

Plus, one other household member – even a dependent up to age 22 away at college – will also be covered.

$79.95 CAD a year.

Enroll today

TomTom Roadside Assistance Plus

TomTom Roadside Assistance Plus provides top-notch roadside assistance services in a more economical program designed to handle the cost of shorter distance tows or other services up to $50 per event, for up to four service events per membership year.


TomTom Roadside Assistance Plus

Coverage of up to $50 per event for:

  • Towing
  • Fuel delivery (cost of fuel up to five litres)
  • Spare tire installation
  • A battery charge
  • Vehicle locksmith service
  • Roadside winching
  • And more

Plus, one other household member – even a dependent up to age 22 away at college – will also be covered.

$69.95 CAD a year

Enroll today

Tom Tom Roadside Assistance Basic

Just call 1-800-708-1080. Even if you have no roadside assistance plan, there’s no need to worry about where to call when your vehicle is disabled. Simply dial TomTom Roadside Assistance at 1-800-708-1080 and you’ll be connected to an award-winning response team who will dispatch reliable and professional roadside assistance 24/7/365 at competitive local rates. Cost depends on service delivered. With just one phone call, no matter where you are, you’ll enjoy peace of mind. Roadside assistance services in Canada are provided by Sykes Assistance Services Corporation.

Roadside Assistance Information Card

Click here to download and print a TomTom Roadside Assistance card. Keep the card in your glove compartment for peace of mind and 24-hour emergency roadside assistance you can rely on.

Download your reminder card

Roadside Assistance

Premium & Plus Motor Clubs

Who is Covered?

Your membership benefits cover you and one other person living in your household - even a dependent up to age 22 away at college - driving any vehicle owned, leased, or furnished to you/them with permission of the owner.

Type of Vehicles Covered

Your membership was designed to cover all self-propelled, four wheel vehicles designed, licensed and used for private on-road transportation, with trucks limited to a carrying capacity of up to 2,000 pounds, subject to membership guidelines section. Commercial vehicles are not eligible for coverage.

Your membership covers you for road service disablements such as flat tires, dead batteries, out of gas, or lockouts. You are covered up to a maximum of either $50 or $100 per event, dependent upon the program selected, for up to four service events per membership year. Service will be provided for one disablement for the same cause during any consecutive 7-day period. Coverage includes:

  • Battery Boost - If your vehicle won’t start due to a dead or weak battery.
  • Flat Tire Service - If you have a flat tire, we’ll install your inflated spare.
  • Fuel Delivery - If you run out of gas, an emergency supply will be delivered to you. The cost of fuel is covered up to five litres.
  • Winching - If your vehicle is stuck in the mud, sand, or snow we will provide service to free your vehicle.

Emergency Lockout Service

Being locked out of your car is not only annoying and inconvenient, but potentially dangerous. As a member, you are entitled to emergency lockout service to help you gain entry to your locked vehicle. You are covered for up to either $50 or $100 per event, dependent upon the program selected.

Towing Services

If the auto service provider can’t fix the problem on the spot, we’ll arrange for your vehicle to be towed to the closest qualified repair facility or destination of your choice, covered up to either $50 or $100 per event, dependent upon the program selected.

Reimbursement Privileges

When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own road service provider (defined as an established commercial garage, service station, or other repair facility), and you wish to be reimbursed (up to a maximum of either $50 or $100, dependent upon the program selected, for that event), first you must call Cross Country Motor Club at 1-800-708-1080 and receive an authorization number. This number is necessary for reimbursement.

Roadside Connect

A roadside disablement is never a pleasant experience and can occur at any time in any location. At Sykes Assistance Services Corporation, we are concerned for your safety such that the first question we ask when you call for help is: “Are you safe?” ... and, with good reason. If at the time of the disablement you feel unsafe, our agents are trained to connect you to the police, fire, or emergency medical personnel while our agent stays on the line. We have invested significant resources into the development of the technology and processes required to link your call to the appropriate local public safety answering point out of thousands found across the United States. And this can be just the difference that matters in an emergency. So, should you ever have a vehicle disablement - and we sincerely hope you don’t - let us know if you’re safe because your safety is our primary concern.

Basic Membership

TomTom Roadside Assistance Basic can ease the inconvenience of a roadside emergency.

TomTom customers in Canada who have purchased a personal navigation product can purchase or, if eligible, activate these services through a unique promotion code.

Features include:

24 hour qualified emergency roadside dispatch assistance. Call the toll-free assistance number for the help you need to get back on the road.

  • A trained emergency dispatch representative will secure the service required.
  • You will receive an automated call-back with the estimated time of arrival & the name of the emergency service provider.
  • You will be asked to provide a credit card number to our representative and payment will be sent directly to the provider for you.

Repair facility referral. This feature provides traveling TomTom Basic Members, in need of repairs, assistance in locating a nearby repair center that can help get them back on the road. Just call the 800# for assistance.

Emergency delivery of onsite battery replacement (excluding cost of the battery). If a TomTom Basic Member is in need of a replacement battery for their vehicle, we will arrange to have a provider deliver and install the battery onsite. This feature is available in most locations in Canada for most vehicles.

Lat/Long Vehicle location identification. We will reverse geocode the lat/long displayed on your TomTom device to pinpoint your location.

Emergency police, fire or medical dispatch. Simply call the 800# - our emergency dispatch representatives are trained to connect you to the police fire or emergency medical personnel while our representative stays on the line.

Roadside Assistance Information Card

Click here to download and print a TomTom Roadside Assistance card. Keep the card in your glove compartment for peace of mind and 24-hour emergency roadside assistance you can rely on.

Print a reminder card

Roadside Assistance

What is the difference betweenTomTom Roadside Assistance Basic and the Premium, and Plus programs?

The Basic program is not a motor club and does not provide any coverage for roadside assistance or towing. It provides motorists with added peace of mind through quick and reliable dispatch of a responsible /professional service provider from our network with just one phone call from anywhere, nationwide. It also provides other benefits. The Premium and Plus programs do provide roadside assistance or towing coverage up to the limits outlined in below, as well as a number of other benefits.

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Can I apply my promotional code credit for TomTom Roadside Assistance Basic toward the Premium or Plus programs?

The promotional code can only be used toward TomTom Basic coverage.

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What exactly is covered under the TomTom Roadside Assistance program?

Virtually every type of emergency roadside assistance, including 24-hour, toll-free assistance, towing, boosts, vehicle lockout, flat tire assistance, winching, and fuel delivery.

Roadside assistance is limited to a combined four service incidents per membership year up to a maximum of either $50 or $100 per event (including taxes) depending on the program selected.

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Can I be towed to my own repair center?

TomTom Roadside Assistance will tow you to the closest qualified repair facility or to the destination of your choice up to a maximum of either $50 or $100 per event (including taxes) depending on the program selected. You are covered for up to four service incidents per year.

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Who performs the services offered by TomTom Roadside Assistance?

Sykes Assistance Services Corporation is the service provider for TomTom Roadside Assistance. Founded in 1977, Sykes Assistance Services Corp. employs more than 200 customer service associates and manages a network of more than 1700 towing and road service professionals to provide round-the-clock assistance to stranded motorists. Since its inception, Sykes has assisted tens of thousands of stranded motorists. Notably, Sykes has earned significant recognition for the quality of customer care it provides.

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Who is covered for these services?

One membership in the TomTom Roadside Assistance covers you and one other household member which can include a dependent up to the age of twenty-two (22) driving any vehicle owned, leased, or furnished to you/them with permission of the owner.

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How much does TomTom Roadside Assistance cost?

TomTom Roadside Assistance is available in two levels of service:

TomTom Roadside Assistance Premium costs $$79.95 per year (plus taxes), and is designed to provide peace of mind anywhere. The program avoids any out of pocket costs for services of up to $100 per event and provides best-in-class roadside assistance services for those seeking comprehensive coverage for roadside emergencies regardless of where or when your vehicle is disabled.

TomTom Roadside Assistance Plus costs $69.95 per year (plus taxes). It provides the same top-notch roadside assistance services in a more economical program designed to handle the cost of shorter distance tows or other services up to $50 per event.


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When does coverage begin?

Services begin 48 hours after our receipt of your enrollment.

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What do I do if I need emergency roadside service?

Very simple. Call TomTom Roadside Assistance toll-free at 1-800-708-1080, 24 hours a day, 365 days a year. Have your Vehicle Identification Number (VIN) available. Tell the response specialist your exact location and type of assistance required as well as your vehicle description and license plate number. You will be asked if you feel safe, and you should describe any safety concerns you may have so that assistance can provided if necessary.

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What happens next?

A service representative will first address your safety concerns. If you are not in a safe location, the service representative will keep you on the line while they contact emergency assistance for you. In the other cases, the service representative will then contact the appropriate type of roadside help you require and will then call you to provide information on when you may expect the arrival of the service professional. Additionally, you may be contacted after the service to ensure that the services provided met your expectations.

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Is there a limit to the number of times I can use the service?

Yes. Covered roadside assistance services are limited to four service incidents per membership year up to up to either $50 or $100 per service incident (including taxes) depending on the program selected. Service incidents include such things as tows, vehicle lockouts, boosts, flat tire assistance and fuel delivery.

However, if more than four roadside incidences occur during a membership year, you may still contact our toll-free number. TomTom Roadside Assistance will continue to dispatch service to your vehicle and you will be required to pay for service at our discounted member rates.

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How is the program billed?

You must pay your annual membership fee, via check or credit card, for enrollment in TomTom Roadside Assistance.

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Can I cancel at any time?

Memberships can be cancelled by written notice. If you feel that TomTom Roadside Assistance is not for you, call 1-800-708-1080. A pro-rata refund will be issued, without any deductions, on the unused portion of your membership.

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Is this auto insurance?

TomTom Roadside Assistance is not an automobile insurance policy; it is a motor club program.

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