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Latest map guarantee

Start driving with the latest map


The roads are always changing. So to ensure you always enjoy the best navigation experience, TomTom helps you keep your map up to date – right from the start.


When you buy a brand new TomTom device, there’s a small chance that a newer map has been released since your device was manufactured. So to make sure you start driving with the latest map, we offer our latest map guarantee.


If a newer version of your map is available within 90 days* of first using your device, the latest map guarantee lets you download this new map once for free using TomTom HOME / MyTomTom.


 

* For XXL 540 series and XL 250 series, latest map guarantee is valid within 90 days of first using your device

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Latest map guarantee

Start driving with the latest map

How do I start driving with the latest map?

It’s easy to use your Latest Map Guarantee and start driving with the latest map.


Depending on which TomTom device you have (see below) you can use either MyTomTom or TomTom HOME to activate your Latest Map Guarantee. Simply connect your device, switch it on, click the link for your device below and follow the on-screen instructions (This will also help you to install the TomTom support application or TomTom HOME, if you don't have them installed yet).


If a newer version of your map is available it will be offered to you straight away. And if any more versions of your map are released within your 90 day Latest Map Guarantee period, TomTom will send you an email to let you know you should connect again.


For GO 800, 1000, 2000 series, VIA series, Start 20, 25, 60 & Sony XNV devices:

  Check for latest map


For all other TomTom devices:

  Check for latest map with TomTom HOME

Don’t forget: in order to qualify for the Latest Map Guarantee, you must check if a new map is available within the 90 day Latest Map Guarantee period.

Latest map guarantee

Start driving with the latest map


Which devices qualify for Latest Map Guarantee?

The Latest Map Guarantee is available in all countries and on all new TomTom devices. The claim period is 90 days from first using the device.


Latest Map Guarantee is not available for mobile phone applications.

Latest Map Guarantee is not available on TomTom manufacturer refurbished products.

Latest map guarantee

Start driving with the latest map

I am using TomTom HOME to check for my Latest Map Guarantee. It tells me I need to download a Map Zone. What is this?

Because our maps are getting more detailed and therefore bigger, some new maps may not completely fit on your device. In these cases we have divided these maps into detailed Map Zones which you can download individually as you need them.

Each Map Zone covers a sizeable area and while you can only use one Map Zone on your device at a time, you still have access to the whole map. You can change to another Map Zone at any time using TomTom HOME.

For more information, visit www.tomtom.com/mapzones.

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